Política de reembolso

Return & Refund Policy

At R&W Family Mercantile, we take great pride in every handcrafted item we create. Your satisfaction is important to us, and if something isn't right, we're here to help.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unused and unworn
In its original packaging whenever possible
Accompanied by your receipt or proof of purchase

To begin a return, please contact us at:

Email: Info@rwfamilymercantile.com

Please include your order number and the reason for your return.

If your return is approved, we'll provide instructions on where to send your item.

Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, or you receive the wrong item, please contact us immediately so we can evaluate the issue and make it right.

To help us process your request, please include:

Your order number
A description of the issue
Photos of the item and its packaging
Custom & Personalized Items

Many of our products are handcrafted specifically for you.

Because of this, custom and personalized items cannot be returned or exchanged unless:

The item arrived damaged.
The item is defective.
We made an error while creating your order.

If there is ever a problem with your custom order, please reach out to us. We are committed to making it right.

Digital Products

Due to the nature of digital products, all digital design sales are final.

If you experience any issues downloading or accessing your files, please contact us and we'll gladly assist you.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products
Digital downloads
Gift cards
Clearance or sale items (unless they arrive damaged or defective)

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

The quickest way to exchange an item is to request a return (if eligible) and place a new order for the replacement item once your return has been approved.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, provided the item is unused, in its original condition, and includes proof of purchase.

This right does not apply to personalized or custom-made products where permitted by law.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method.

Please allow up to 10 business days for your bank or credit card company to process and post your refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

Info@rwfamilymercantile.com

Questions?

If you have any questions about our Return & Refund Policy, we're always happy to help.

R&W Family Mercantile

📧 Email: Info@rwfamilymercantile.com

📞 Phone: (307) 286-1908

Our Promise

As a family-owned business, we stand behind every handcrafted product we create. Every order is made with care, attention to detail, and pride in our craftsmanship. If something isn't right, we'll work with you to find a fair solution.