Frequently Asked Questions

Everything you need to know about our handcrafted products, custom orders, digital downloads, shipping, and more. If you don't find your answer here, our family is always happy to help.

Are all of your products handmade?

Yes! Every wood product is designed, engraved, assembled, and finished by our family. Many pieces are created using lumber we mill ourselves, making every item unique.

Can I personalize an item?

Many of our products can be personalized with names, dates, or special messages. If personalization is available, it will be listed on the product page.

Will my item look exactly like the photo?

Because wood is a natural material, every piece has its own grain and character, making each creation one of a kind.

Do you accept custom orders?

Absolutely! We love creating personalized gifts, business signage, engraved keepsakes, and one-of-a-kind projects.

Can you engrave business logos?

Yes! We create custom business gifts, promotional products, awards, and engraved signage.

How long does my order take?

Most handcrafted items ship within 3–7 business days. During holidays, processing times may be a little longer.

Do you provide tracking?

Yes! You'll receive tracking information as soon as your order ships.

When do I receive my files?

Digital products are available for instant download after purchase.

What file formats are included?

Each listing clearly states the included file formats, such as SVG, AI, DXF, EPS, PNG, PDF, and more

Where can I buy Wendy Pine's books?

Books are available directly through our website, and many titles can also be purchased through major online retailers.

Still Have Questions?

If you didn't find the answer you were looking for, we'd love to hear from you.

📧 info@rwfamilymercantile.com

or visit our Contact page and send us a message. We typically respond within 1–2 business days, often much sooner.

Family Crafted

Every piece is handcrafted with care by our family using quality materials and attention to detail.

Made to Last

Designed to become keepsakes you'll enjoy for years to come.