Shipping policy

Shipping Policy for R&W Family Mercantile

Effective Date: September 12, 2023

Thank you for choosing R&W Family Mercantile for your crafting needs. This Shipping Policy outlines important information regarding the shipping and delivery of your orders. Please read this policy carefully to understand our shipping procedures.

1. Shipping Methods

We offer the following shipping methods for your convenience:

Standard Shipping: Our standard shipping option typically takes 3-5 business days for domestic orders. Please note that delivery times may vary depending on your location and the volume of orders.

Expedited Shipping: If you need your items sooner, we offer expedited shipping services. The delivery time for expedited shipping is typically 2-3 business days for domestic orders. Additional fees may apply for expedited shipping.

2. Shipping Rates

Shipping rates are calculated based on the weight, dimensions, destination, and shipping method selected during checkout. You will be able to view the shipping cost before confirming your order.

3. Order Processing Time

Orders are typically processed within 3-5 business days of receiving payment and verification. Please note that our processing time may vary during peak seasons or promotional periods.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package. Please allow some time for the tracking information to be updated after your order has been shipped.

5. Shipping Restrictions

Please be aware of the following shipping restrictions:

• We currently only ship to addresses within USA.
• We are unable to deliver to P.O. boxes. Please provide a physical shipping address for delivery.
• Some products, such as hazardous materials, may have shipping restrictions. Please review the product description for any specific shipping limitations.

6. International Shipping

For international orders, customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Customs policies and fees vary by country, so we recommend checking with your local customs office for more information.

7. Delays and Issues

While we make every effort to ensure timely delivery, there may be circumstances beyond our control that could lead to shipping delays. These may include adverse weather conditions, carrier issues, customs inspections, or other unforeseen events. We appreciate your patience and understanding in such situations.

8. Missing or Damaged Items

If your order arrives with missing items or is damaged during shipping, please contact our customer service team at info@rwfamilymercantile.com or 307-286-1908 within 5 days of receiving your order. We will work to resolve the issue promptly.

9. Contact Us

If you have any questions or need assistance with your order or shipping, please don't hesitate to contact our customer service team at info@rwfamilymercantile.com or 307-286-1908.

By placing an order with R&W Family Mercantile, you agree to comply with and accept the terms and conditions outlined in this Shipping Policy. We strive to provide you with the best possible shopping experience and look forward to serving all your crafting needs.