Shipping policy
Shipping Policy for R&W Family Mercantile
Effective Date: July 2026
Thank you for shopping with R&W Family Mercantile. Every handcrafted item is created and packaged with care by our family. The information below explains how we process and ship orders.
Order Processing
Most orders are processed within 3–5 business days after payment has been received.
Because many of our products are handcrafted or made to order, processing times may vary during busy seasons, holidays, or large custom orders.
If additional time is needed, we'll contact you as soon as possible.
Shipping Methods
We offer a variety of shipping options at checkout based on your location and the size of your order.
Shipping carriers may include:
- USPS
- UPS
- FedEx
Available shipping methods and estimated delivery times will be displayed during checkout.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Package weight
- Package dimensions
- Delivery destination
- Shipping method selected
You'll always see your shipping cost before completing your purchase.
Order Tracking
Once your order ships, you'll receive a confirmation email that includes tracking information.
Please allow up to 24 hours for tracking updates to appear after your package has been accepted by the carrier.
Domestic Shipping
We currently ship throughout the United States.
Delivery times vary depending on the shipping service selected and your location.
International Shipping
International shipping may be available for select products.
Customers are responsible for any customs duties, import taxes, VAT, or other fees required by their country.
These charges are not included in the purchase price or shipping costs collected during checkout.
Shipping Delays
While we work hard to ship every order on time, we cannot guarantee delivery dates once a package has been handed to the shipping carrier.
Delays caused by weather, holidays, carrier issues, customs inspections, or other circumstances beyond our control are not the responsibility of R&W Family Mercantile.
Lost or Damaged Packages
If your package arrives damaged, appears to be lost, or you receive the wrong item, please contact us within 5 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of any damaged packaging or products (if applicable)
We'll work with you to resolve the issue as quickly as possible.
Incorrect Shipping Addresses
Please verify your shipping address before placing your order.
R&W Family Mercantile is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided during checkout.
If you notice an address error, please contact us immediately. We'll do our best to update your order before it ships.
Questions?
If you have questions about your order or shipping, we're always happy to help.
R&W Family Mercantile
📧 Email: info@rwfamilymercantile.com
📞 Phone: (307) 286-1908
Our Promise
Every order is carefully packaged with the same attention and care that goes into creating our handcrafted products. We appreciate your support of our family-owned business and look forward to creating something special for you.
