Terms of service
Terms of Service for R&W Family Mercantile
Effective Date: July 2026
Welcome to R&W Family Mercantile. These Terms of Service govern your use of our website, products, services, and digital content. By accessing our website or placing an order, you agree to these terms.
1. Using Our Website
By using this website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian.
You agree to use our website only for lawful purposes and in accordance with these Terms of Service.
2. Products & Availability
Many of our products are handcrafted or made to order.
While we make every effort to keep our inventory current, product availability is subject to change without notice.
We reserve the right to:
Limit quantities
Discontinue products
Correct pricing or description errors
Refuse or cancel orders when necessary
If an order must be canceled after payment has been received, a full refund will be issued.
3. Pricing
Prices are listed in U.S. Dollars and are subject to change without notice.
The price displayed at checkout is the price you will be charged.
Applicable taxes and shipping charges will be calculated during checkout.
4. Payment
We accept major payment methods offered through Shopify and its secure payment providers.
By placing an order, you authorize us to charge your selected payment method for the total purchase amount.
5. Shipping
Shipping times shown on our website are estimates.
While we work hard to ship orders promptly, delivery dates cannot be guaranteed once a package has been provided to the shipping carrier.
Please refer to our Shipping Policy for complete details.
6. Returns & Refunds
Please review our Return & Refund Policy for complete information regarding returns, exchanges, refunds, damaged items, and custom products.
7. Custom & Personalized Orders
Many of our handcrafted products are created specifically for each customer.
Customers are responsible for reviewing all personalization details before submitting an order.
Once production has begun, changes may not be possible.
8. Digital Products
Digital downloads are licensed for personal use unless otherwise stated.
You may not:
Resell digital files
Share downloaded files
Redistribute digital products
Claim digital designs as your own work
Please review individual product listings for any commercial licensing terms.
9. Intellectual Property
All website content, including photographs, product designs, graphics, artwork, logos, written content, and digital files, is the property of R&W Family Mercantile unless otherwise noted.
No content may be copied, reproduced, distributed, or used without written permission.
10. Customer Reviews & Content
If you submit reviews, photographs, or other content through our website, you grant R&W Family Mercantile permission to display that content for marketing and promotional purposes.
You retain ownership of your original content.
We reserve the right to remove content that is offensive, unlawful, or inappropriate.
11. Limitation of Liability
To the fullest extent permitted by law, R&W Family Mercantile shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products.
12. Governing Law
These Terms of Service are governed by the laws of the State of Wyoming without regard to conflict of law principles.
13. Changes to These Terms
We may update these Terms of Service periodically.
Any changes become effective immediately upon posting to this website.
14. Contact Us
If you have questions regarding these Terms of Service, please contact us:
R&W Family Mercantile
📧 Email: info@rwfamilymercantile.com
📞 Phone: (307) 286-1908
